FREQUENTLY ASKED QUESTIONS
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1. WHEN WILL YOU SHIP MY ITEMS?
- All orders are shipped within 1 business day of order placement.
- You will then receive notification of both processing and shipment. In every instance, we are shipping from our warehouse in FDA approved facility right here in the United States.
- Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
- Please make sure to provide the correct shipping address. Joovani can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
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2. DO YOU OFFER FREE SHIPPING?
Yes! Any order over $75 will include free shipping!
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3. WHEN WILL MY ITEMS ARRIVE?
Your items will typically arrive in 3-5 business days.
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4. WHERE ARE MY ITEMS COMING FROM?
All orders are manufactured and shipped from our facilities in the United States.
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5. WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
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6. DO YOU SHIP OUTSIDE THE UNITED STATES?
We will in the future but not right now.
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7. DO YOU SELL WHOLESALE?
Yes, contact us for distributor opportunities.
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8. HOW DO SUBSCRIPTIONS WORK?
You will be authorizing us to send you the product every 30 days. You can cancel at any time by notifying our customer service department at support@joovani.com. No long term contracts.
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9. WHAT IS YOUR RETURN POLICY?
YOU’LL LOVE JOOVANI PRODUCTS OR YOUR MONEY BACK!
We stand behind our products. If for any reason you are not completely satisfied with your Joovani products, we offer a full refund less shipping.
Send us an email to support@joovani.com, give us a call or send us a message using our chat feature at the bottom right-hand corner of this page.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!